Strictly Grout

Privacy Policy

Last updated: 23 July 2026

Strictly Grout Pty Ltd, trading as Strictly Grout (“we”, “us”, or “our”), respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, how we use and protect it, and how you can contact us about your personal information.

1. Information We Collect

We may collect personal information including:

Your name, telephone number and email address.
Your property address, suburb and postcode.
Details about the property, bathroom, shower, tiles or grout requiring work.
Photographs or videos you provide for quoting, assessment, job planning or warranty purposes.
Appointment, quotation, invoice and payment information.
Messages, enquiries, feedback and other correspondence with us.
Information submitted through our website, Facebook, Instagram, Meta lead forms or other advertising platforms.
Technical information generated when you use our website, including device type, browser information, IP address, cookies and website activity.

We only collect the information reasonably required to operate our business and provide our services.

2. How We Collect Information

We may collect information directly from you when you:

Request a quote or complete an enquiry form.
Contact us by telephone, text message, email or social media.
Book or receive a service.
Send photographs, videos or information about a job.
Make a payment.
Provide feedback or a review.

We may also receive information from property managers, landlords, tenants, real estate agents, builders, tradespeople, referral partners or advertising platforms where you have authorised them to provide it or where it is reasonably necessary for the requested service.

3. How We Use Your Information

We may use your information to:

Respond to enquiries and prepare quotations.
Assess the condition of a shower, bathroom, tiled area or grout.
Contact you about requested services.
Schedule and manage appointments.
Perform our services and communicate job updates.
Issue invoices, process payments and maintain business records.
Provide customer service and manage warranties, complaints or disputes.
Send appointment reminders and service updates.
Improve our services, website and advertising.
Measure advertising performance.
Send marketing communications where you have consented or where otherwise permitted.
Comply with legal, insurance, accounting and regulatory obligations.

We do not sell your personal information.

4. Meta and Social Media Lead Forms

When you submit an enquiry through Facebook, Instagram or another Meta service, Meta may provide us with the details you entered into the form. We use this information to respond to your enquiry, assess your job and provide information about Strictly Grout services.

Meta separately handles information under its own privacy terms and policies. This Privacy Policy applies only to Strictly Grout’s handling of the information after we receive it.

5. Photographs and Videos

You may provide photographs or videos to assist us with quoting, assessment, job planning, record keeping or warranty enquiries.

We will not publicly use identifiable photographs or videos of your property for advertising, social media or promotional purposes without your permission. Where content is used with permission, we may crop or edit it to remove identifying information such as faces, addresses, registration plates or personal belongings.

6. Disclosure of Information

We may disclose personal information where reasonably necessary to:

Our employees, contractors and technicians.
Accountants, bookkeepers, insurers and professional advisers.
Website, advertising, customer management, scheduling, email, payment and cloud storage service providers.
Property managers, landlords, tenants or authorised representatives involved in the job.
Debt recovery or legal service providers where payment remains outstanding.
Government authorities, regulators or law enforcement bodies where required or authorised by law.

Some technology and advertising providers may store or process information outside Australia. Their handling of information may also be governed by their own terms and privacy policies.

7. Marketing Communications

We may contact you about Strictly Grout services, promotions or maintenance reminders where you have agreed to receive them or where the communication is otherwise permitted.

You may opt out at any time by using an unsubscribe option, replying STOP to an applicable text message, or contacting us through our website.

Service messages relating to an active quote, booking, invoice or job are not marketing communications.

8. Cookies and Website Analytics

Our website may use cookies, tracking pixels and similar technologies to:

Operate the website.
Remember preferences.
Understand how visitors use the website.
Measure advertising performance.
Display more relevant advertising.

These tools may be provided by services such as Meta, Google or our website platform. You may be able to restrict cookies through your browser settings, although parts of the website may not function correctly as a result.

9. Storage and Security

We may store information electronically and, where necessary, in physical business records.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Retention of Information

We keep personal information for as long as reasonably required to:

Provide services.
Manage warranties, disputes and customer enquiries.
Maintain taxation, accounting, insurance and legal records.
Meet regulatory requirements.

When information is no longer required, we may securely delete, destroy or de-identify it.

11. Access, Correction and Deletion Requests

You may ask us to:

Confirm whether we hold personal information about you.
Provide access to that information.
Correct information that is inaccurate, incomplete or outdated.
Delete information where we are not legally or reasonably required to retain it.

We may need to verify your identity before processing a request.

12. Privacy Concerns and Complaints

If you have a question or concern about how we have handled your personal information, please contact us. We will review the matter and aim to respond within a reasonable period.

13. Contact Us

Strictly Grout Pty Ltd
Trading as Strictly Grout
Website: https://strictlygrout.com.au
Contact: Via the enquiry details published on our website
Service Area: Sunshine Coast, Queensland

14. Changes to This Policy

We may update this Privacy Policy when our business practices, technology or legal obligations change. The latest version will always be published on this website with the updated revision date.